PAYMENT POLICY:
ENJOY ST. CROIX requires that 50% of the rent is due here within 14 days of booking to confirm your reservation. The balance of the rent, VI Hotel Tax, and damage deposit are due 45 days prior to your arrival.
We will accept only one credit card per party.

No shows, late arrivals, change in number of persons, and early departures after arrival are non-refundable. (See Hurricane policy)

No refunds will be granted unless there is a problem which cannot be cured within 24 hours, or which causes the Guest extreme and undue discomfort or serious inconvenience.

Guests who abandon their villa without authority agree they have no rights to compensation.

CANCELLATION POLICY:
There is no refund during HIGH SEASON unless the property can be re-booked for the same rate and time. If the property can be rented under these conditions. 80% of the payment made will be refunded.

OFF-SEASON: More than 45 days notice - 80% of payments made will be refunded.

Less than 45 days notice - no payment is refunded.

We strongly suggest you purchase travel insurance to cover your costs in the event you are forced to cancel.

DAMAGE DEPOSITS:
Damage deposits are refunded within 30 to 45 days of your departure, provided there is no breakage, damage, missing items, long-distance calls charged to the villa's telephone or extraordinary clean up.
Your credit card will be charged and you will receive a letter and documents explaining any charges.

NOTE: Most of our villas have long distance restrictions on the phone, a credit or calling card must be used.

LIABILITY:
ENJOY ST. CROIX is acting as the agent for accommodations. Neither ENJOY ST. CROIX nor the accommodation owner assumes any liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, rental cars and taxis) are supplied by providers who operate independently of ENJOY ST. CROIX.

ENJOY ST. CROIX and the accommodation owner assumes no responsibility for any loss, injury, or damage to person or property because of the acts of those providers, or otherwise and Guest shall indemnify and hold harmless ENJOY ST. CROIX and the accommodation owner for any claims for personal injury or property damage arising for the vacation rental.

Guests are responsible for their villa during occupancy.

HURRICANE POLICY:
In the event of a pending hurricane, all guests MUST vacate the Villa when instructed to do so by ENJOY ST. CROIX staff. (Any unused rent and taxes will be refunded). It is the sole responsibility of the guest to secure other lodging or change airline tickets for an early departure.

NO PETS:
Pets of any kind are not allowed unless prior arrangements have been made.

COMPLAINTS AND MAINTENANCE:
ENJOY ST. CROIX will make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment will be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc. It is the Guest's obligation to report any problems or damage IMMEDIATELY to ENJOY ST. CROIX.

We advise our clients to bring their cell phones as our phone system is antiquated and unreliable. Please check with your service provider and take the necessary steps to insure your cell is programmed for service in the US Virgin Islands.

ENTRY INTO VILLA:
ENJOY ST. CROIX staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment and approval of our Guests.

SUBSTITUTION:
ENJOY ST. CROIX reserves the right to substitute like or better accommodations without liability, should the villa reserved be deemed substandard by us for any reason. If comparable accommodations are not available, Guest may receive a complete refund of all monies paid for the original Villa.

ILLEGAL DRUGS AND HAZARDOUS MATERIALS:
Guests and members of his party shall not use or permit to be brought into any villa any illegal substances or articles deemed hazardous to life, limb or property.
VILLA KEYS:

ENJOY ST. CROIX WILL charge Guest $20.00 for each set of lost or mishandled keys.

CAPACITY OF VILLAS:
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or vacate the villa without refund. Exceptions are made only for infants; if sleeping in a baby crib, they are NOT included in the villa's total count.

QUIET ENJOYMENT AND PARTIES:
ENJOY ST. CROIX maintains an atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance permission. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the area.
In any dispute arising out of this rent agreement, the laws of the Virgin Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys' fees.